Customer Service Representative E-commerce till Haglöfs i Avesta

Detta uppdrag är genomfört

Haglöfs AB develops high quality clothing, footwear and hard wear for people who invest in an active outdoor lifestyle. From a from a small backpack producer in 1914, Haglöfs has expanded to one of the world’s leading outdoor brands. Haglöfs is marketed and distributed on 25 markets in mainly Europe and Asia and has approximately 200 employees. Haglöfs is owned by ASICS Corporation since 2010. www.haglofs.com

 

Haglöfs is now looking for a

Customer Service Representative E-commerce

 

Appointment

The employment is full-time, permanent and access takes place as soon as agreed. The location is Avesta.

 

Duties

Haglöfs AB is now recruiting a German speaking Ecommerce customer service representative to our Customer Service Team in Avesta, Sweden. The position is a permanent full-time position and will report directly to the Customer Service Manager.

Haglöfs develops, sells and distributes premium outdoor equipment for anyone who wants to explore the outdoors. By focusing on high quality, durability and functionality, we ensure great outdoor experiences for our consumers. As Customer Service Representative you will provide exceptional customer service for Haglöfs’ ecommerce via phone, email and chat, resolving customer issues in German, English and Swedish. You will also assist the ecommerce team with all relevant tasks. You will work closely with Ecommerce team, warehouse team, sales team, vendor partners and shipping service suppliers in order to give first class efficient customer service. We hope you share our passion for the outdoors and strive to be part of an excellent Customer service team.

 

Main responsibilities and tasks

·       Provide exceptional customer service via phone, email and chat, resolving customer issues in German, English and Swedish. Communicating with internal and external customers.

·       Manage e-commerce order processing and delivery information.

·       Proactively identify operational problems, suggest solutions and independently resolve issues.

·       Assist in website updates and promotions.

·       Provide our business system with necessary information for each season.

·       Analyze and follow up on statistics.

 

Profile

To be successful in this role you should have/be:

·       Excellent written and verbal communication skills in German, English and Swedish.

·       Previous customer service experience or equivalent roles.

·       Ability to work independently and in a team environment.

·       Stress tolerant and great adaptability.

·       Structured and great administrative skills.

·       Strong interpersonal and social skills.

·       High level skills in Microsoft Excel.

 

For more information

We collaborates with Hansson & Partners.

Send your application to martin@hnpar.com by 15 October 2017.

 

Further information about the employment is provided by recruiter at Hansson & Partners, Martin Ogemar, +46 722-372130.